AI-Focused Program Manager at Clio

Join Clio as a Program Manager and lead the charge in enhancing digital customer success. Employ data-driven techniques and automation to refine customer journeys and increase engagement.
In this role, you will spearhead Clio's digital customer success programs, working closely with various teams to drive user retention and adoption efforts. Your focus will be on data analysis, creating automated workflows, and making resources accessible to enhance overall operational performance.
Key Responsibilities:
• Supervise the execution of digital customer journey initiatives
• Maintain program documentation and governance standards
• Create insights reports for performance evaluation and iteration
• Align digital content across all customer channels
• Empower teams with effective internal resource tools
Requirements:
• 2–4 years’ experience in customer success or program management
• Familiar with ChurnZero, Totango, or similar software
• Detail-oriented with ...