AI-Enhanced IT Service Desk Analyst

GOLDTECH RESOURCES PTE LTD is seeking a proactive IT Support professional in Singapore. This role involves being the main escalation channel for end users, delivering responsive support, and maintaining service quality through AI-assisted tools.

The ideal candidate will have 1-2 years of IT Service Desk experience, strong skills in Windows and macOS, and an understanding of Microsoft 365. You'll be responsible for troubleshooting user issues via multiple communication channels while ensuring documentation standards.