AI Engineer (Voice AI & IVR) - (In Office) CPT

ENVIRONMENT

Proudly positioned as South Africa’s #1 Investment company,our client is searching for dynamic and driven Senior Call Centre AI Engineer to join their growing team inDurbanville, Cape Town. In this hands‑on role, you'll work with technologies such as AI voice agents, Large Language Models (LLMs), predictive dialling, 3CX, SIP telephony, ElevenLabs, and CRM integrations. If you’re passionate about conversational AI, automation, and building intelligent customer‑facing solutions at scale, they would love to hear from you.

DUTIES

Voice AI & IVR

• Architect and build intelligent IVR and call flows on 3CX and their SIP‑based predictive dialer.
• Integrate voice AI using ElevenLabs AI Agents for natural, low‑latency Text‑to‑Speech and conversational voice.
• Integrate Automatic Speech Recognition (ASR) into production voice flows.
• Design and optimise dialogue flows for naturalness, c...