Found Description
We are looking for an AI Engineer who thrives at the intersection of technology and operations. This is not a role in building AI for its own sake, it is about applying AI, automation, analytics, and systems thinking to drive real, measurable operational outcomes.
You will work across service onboarding, toil reduction, agentic workflows, and operational visibility, turning pain points into scalable solutions that make the entire team faster and more resilient.
Your Role
Support Enablement & Readiness
- Analyze service onboarding processes to uncover bottlenecks, knowledge gaps, and manual steps that slow time-to-support.
- Deploy agentic AI capabilities to assist with documentation discovery, runbook navigation, and contextual knowledge synthesis.
- Standardize onboarding assets and readiness criteria, reducing reliance on tribal knowledge and SME dependency.
Operational Toil Reduction
- Identi...