AI Enablement Specialist- Experienced Graduate

Summary

We are seeking AI Enablement Specialist – Experienced Graduate to join our Customer Experience team as part of the Graduate Program. In this role, you will support the Credit and Collections team and the operations and performance optimization of enterprise AI programs that directly enhance risk assessment and collections efficacy. You will collaborate with technology and business leaders to ensure reliable, scalable, and compliant AI operations that accelerate net bad debt reduction strategies and deliver measurable business value.

Key Responsibilities

• Contribute to the design and documentation of requirements used to train and evaluate AI/ML models.
• Support model performance analysis, identifying gaps and proposing improvements to enhance accuracy, fairness, and reliability.
• Assist in the retraining and continuous optimization of AI models, ensuring alignment with evolving data and use cases.
• Collaborate cr...