Found Description
Shape the future of AI-enabled support at Ingram Micro as a Senior Principal Product Manager. This pivotal role focuses on product strategy and execution for the Unified Support ecosystem.
As a critical leader, you will direct the product strategy and roadmap for global Unified Support. Your mission includes overseeing AI transformation initiatives and partnering with key stakeholders to build scalable support platforms. This position offers executive visibility and the chance to transform customer experiences through innovative AI solutions.
Key Responsibilities:
• Define product strategy and roadmap for Unified Support
• Lead AI initiatives for chat, voice, and self-service
• Drive automation in high-volume support operations
• Collaborate with Engineering and CX leaders for scalability
• Build omnichannel support experiences for diverse users
Requirements:
• Bachelor’s degree in Computer Science or related field
• 8+ years of Product Management in SaaS ...
As a critical leader, you will direct the product strategy and roadmap for global Unified Support. Your mission includes overseeing AI transformation initiatives and partnering with key stakeholders to build scalable support platforms. This position offers executive visibility and the chance to transform customer experiences through innovative AI solutions.
Key Responsibilities:
• Define product strategy and roadmap for Unified Support
• Lead AI initiatives for chat, voice, and self-service
• Drive automation in high-volume support operations
• Collaborate with Engineering and CX leaders for scalability
• Build omnichannel support experiences for diverse users
Requirements:
• Bachelor’s degree in Computer Science or related field
• 8+ years of Product Management in SaaS ...
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