Found Description
RFA is seeking a Service Desk Engineer to be the primary technical contact for our global client base, delivering white-glove support across endpoint, cloud, security, and collaboration technologies. You will handle first and second-level incidents, fulfill service requests, and maintain high customer satisfaction in a fast-paced MSP environment.
You will utilize AI-enabled tools, SOX-style documentation, and runbooks while collaborating with cross-functional teams.
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