AI-Driven Complex Troubleshooting Engineer

Crossover is hiring an Application Support Engineer in Puebla, Mexico. The role focuses on complex, high-value tickets, reproducing issues, analyzing logs and API calls, and using AI as a tool under your control to validate solutions.

You will own problems end-to-end, from initial triage to a clean customer-facing resolution. You will work full-time from 1:00 PM to 10:00 PM UTC, collaborate with cross-functional teams, and help shape AI-assisted support processes while ensuring accurate, timely