AI-Driven After-Sales & Arbitration Lead

Lead the development of intelligent strategy solutions for after‑sales and arbitration scenarios in international e‑commerce, including the design of automated liability determination systems and layered decision‑making mechanisms. Define clear boundaries for fully automated decisions, human‑assisted handling, and manual fallback, and continuously improve processing efficiency and decision consistency in complex dispute scenarios.

Develop a deep understanding of after‑sales, dispute and arbitration workflows, abstract high‑value business scenarios, and leverage LLM capabilities for prompt design, Agent / Skills orchestration and strategy implementation, driving intelligent capabilities from pilot validation to large‑scale adoption.

Continuously monitor key metrics such as automation coverage, accuracy, appeal rate and human‑intervention rate. Combine data analysis with frontline feedback and merchant / user voice to identify issues and drive ite...