Found Description
AI Chatbot Tester
This role focuses on ensuring AI‑powered chatbot responses are accurate, reliable, compliant, and aligned with business requirements and user expectations. The successful candidate will maintain quality standards and enhance customer experiences across AI‑driven interactions.
Key Responsibilities
Chatbot Testing & Validation
- Execute test plans and chatbot evaluation scenarios.
- Assess response quality and conversational effectiveness.
- Validate chatbot functionality across use cases.
- Identify defects, inconsistencies, and performance issues.
Quality Assurance
- Conduct regression and user acceptance testing.
- Verify compliance with business requirements.
- Document test results and findings.
- Support issue resolution activities.
Conversation Analysis
- Review chatbot interactions and user journeys.