Found Description
Elevate customer support with Lucanet as the AI and Support Operations Lead. Shape innovative AI systems and improve operational efficiency while enhancing customer experiences across Germany, Spain, and the United Kingdom.
As the Lead AI & Operations specialist, you will manage systems that optimize customer support functions, focusing on continuous improvement and innovation. Drive the team’s performance through coaching while overseeing AI-driven tools and knowledge management. Your leadership will streamline service delivery, facilitate workflows, and ensure accuracy in customer care.
Key Responsibilities:
• Lead development of AI & Operations within Customer Support
• Evolve and manage AI and knowledge systems
• Bridge strategy and execution for tooling and automation
• Design and optimize automated workflows and AI agents
• Drive continuous improvement in support operations
Requirements:
• 5+ years in Cust...
As the Lead AI & Operations specialist, you will manage systems that optimize customer support functions, focusing on continuous improvement and innovation. Drive the team’s performance through coaching while overseeing AI-driven tools and knowledge management. Your leadership will streamline service delivery, facilitate workflows, and ensure accuracy in customer care.
Key Responsibilities:
• Lead development of AI & Operations within Customer Support
• Evolve and manage AI and knowledge systems
• Bridge strategy and execution for tooling and automation
• Design and optimize automated workflows and AI agents
• Drive continuous improvement in support operations
Requirements:
• 5+ years in Cust...
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