Ai Agents Product Manager: Customer Care

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Meet the team!

AI is no longer a side customer support channel at Preply, it is one of the main ones. Our customer-facing AI chatbot already handles most of our lower complexity support conversations, and we are doubling down on AI as the primary way learners and tutors get help. As AI becomes central to how support works, the shape of the team behind it has to change too: from one that answers questions to one that designs and continuously improves the system that answers them.

We are building a dedicated AI chatbot team within Customer Care, structured around the four foundational roles needed to make AI agents perform: AI Operations, Knowledge Management, Conversation Design, and Support Automation. As AI Agents Manager (Customer Care), you will lead this team end-to-end, the equivalent of an AI O...