Found Description
Cegeka is expanding its service desk and is in search of a skilled IT Technical Support Agent to join our team. We require a candidate who is not just organized but also meticulous in documenting their work and possesses strong problem-solving skills.
This role demands someone who can effectively manage customer support through phone, email, or chat, ensuring rapid and efficient resolution of tickets. The ideal candidate will be a key contributor to our commitment to delivering exceptional customer service and is ready to tackle challenges head-on to uphold our high standards.
Key Result Areas
- Act as the telephone first point of contact for the customer according to strict quality and communication procedures to ensure that an efficient and customer-focused technical service is offered with the aim of having the highest possible level of customer satisfaction: first time right and first line resolution.
- Takes responsibility for customer contac...