Agente de Guest Relations

**Additional Information**
**Job Number**
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico, 6500
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
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Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company polic...