Agent Support Specialist - Elevate Agent Experience

Ria Money Transfer in Querétaro, MX, seeks an Agent Support Representative to handle inbound calls, emails, and tickets with courteous service. You will assist agents by answering questions, resolving issues, and guiding them on products and exchange rates.

Reporting to a supervisor, you will verify agent data in our systems, transfer calls when needed, and ensure high quality and regulatory compliance. Fluency in Spanish and English is essential.