Agent Support Representative

DescriptionThis position will provide a positive and key experience to ensure Agent satisfaction.
The employee must, at all times, handle calls with the required level of service, providing polite and professional attention, offering exceptional service by answering questions, managing complaints, and resolving issues related to the products and services offered by RIA.Our standard is to provide the highest level of service to our agents through our inbound call center.As an Agent Support Representative, you will report directly to the department Supervisor and will be responsible for handling incoming phone calls, reviewing, creating, and responding to tickets, emails, among other tasks.ResponsibilitiesReceive calls, tickets, and emails, providing a positive service experience to the Agent.Do not divert any calls for any reason.Introduce yourself to the user, identifying yourself properly.Respond to Agents' questions, inquiries, and concerns via phone, email, and other channels...