Agent, Reservations (Arabic Speaker)

Agent, Reservations (Arabic Speaker) (ID: 19960)

We are seeking a confident and service‑driven Reservations Sales Agent to join the team at One & Only One Za’abeel. This role is central to delivering a seamless guest booking experience while maximizing revenue opportunities across rooms and dining.

Responsibilities

• Manage reservations via phone and e‑mail, ensuring accuracy, efficiency, and a high level of professionalism.
• Actively sell through upselling and cross‑selling, maintaining Forbes‑level service standards at every touchpoint.
• Process bookings for individual guests, corporate partners, travel agencies, and VIP requests, aligning with rate structures and contractual agreements.
• Maintain multiple priorities in a fast‑paced environment and support internal teams to enhance guest satisfaction.

Success Factors

Excellent communication skills, strong attention to detail, and the ability to m...