Agent, Non-Gaming Reservations

REQ14079 Agent, Non-Gaming Reservations (Open)

Position Summary

The Agent, Non-Gaming Reservations is an individual who answers multi-line calls, assists with the enquiries and/or directs the calls to the appropriate destinations promptly. The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner. The individual is tasked with ensuring guest expectations are met, adhering to established Forbes standards, policies and procedures. He/she will be required to achieve set objectives by management and work in close coordination with the team.

Primary Responsibilities

• Remains able to input and access data in the computer and to have a thorough understanding and working knowledge of Opera, Serenata, rate distribution and room availability management (Siteminder), OTA Extranets, Excel, Power Point and Word.
• Remains fully conversant with all services and fac...