Agent, Guest Services

Position Summary

The Agent, Guest Services is an individual who answers multi-line calls, assists with inquiries and directions to appropriate destinations promptly. The agent provides professional and swift service to guests and facilities at the property in an informed and timely manner. The individual ensures guest expectations are met, adhering to established Forbes standards, policies and procedures. They will be required to achieve set objectives by management and work in close coordination with the team.

Primary Responsibilities

• Exhibits a thorough understanding and working knowledge of Opera, Excel, Power Point and Word and ability to input and access data in the computer.
• Remains fully conversant with all services and facilities offered at the Hotel.
• Maintains current product knowledge of events and facilities of City of Dreams Manila including gaming, food & beverage and entertainment to ensure guests receive accurat...