Agent, Front Office

About the Role

The Front Office Agent provides efficient solutions and services to all guests, offering information and giving particular attention to guests' special requirements. The priority of this role is to ensure all check‑ins and check‑outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night, while also offering personalized service by assisting guests with their requests throughout their stay.

Responsibilities

• Process all guest check‑in and check‑out activities with accuracy and efficiency.
• Handle cashiering transactions in a timely and correct manner during day and night shifts.
• Assist guests with their special requests and provide personalized service during their stay.
• Maintain and update guest information in the hotel reservation system (e.g., Opera).

Qualifications

• Bachelor’s degree in Hospitality Management, or a mini...