Agent Experience Coordinator (Part-time)

Agent Experience Coordinator

Responsible for first‑line interaction with team members and guests while ensuring the office operates smoothly, supports agent technology adoption, maintains facilities and supplies, and provides marketing assistance. This is a part‑time role (~25 hrs per week), full‑time 100% in‑office at Plymouth, MA.

Key Responsibilities

• Serve as the face of the office: welcoming guests, managing mail, facilitating event setup, and coordinating first‑line office support.
• Maintain a clean, organized office environment and manage supply inventory.
• Support agent adoption of Compass technology, providing one‑to‑one support and basic tech troubleshooting (Zendesk, Salesforce, Confluence, conference‑room hardware).
• Assist with marketing requests: answer questions, create collateral from templates, and consult marketing specialists for complex requests.
• Collaborate with teammates and departments to champio...