Agent Experience Analyst

**Description****Job Title**:Agent Experience Analyst**Position Type**:Full-time**Department/Group**:Finance Administration/Agent Experience**Languages**:English & Spanish**Location**:US/TX**Travel Required**:Yes, 25%**Level/Salary Range**:Level/Salary Range**Hourly**:Yes**Role and Responsibilities**:The Agent Experience Analyst works with the organization to find areas where performance or processes can be improved and helps develop strategies to stay competitive.
- The agent Experience Analyst assists in conducting business process analysis to align information technology solutions with business initiatives.
- Conducts internal and external research on how any given part of a company and competitors work.
- Dives into large, noisy, and complex real-world data (structured and unstructured) to produce an analysis of historical patterns in Agent behaviors and product performance.
- Assist in Business Process Modeling to create models that reflect an intuitive, technic...