Agent, CO Inbound CEL

Job Overview

As an Inbound Sales Agent at Celebrity Cruises, you will be part of a dynamic Consumer Outreach Sales Team, responsible for creating exceptional vacation experiences for our direct guests. As the guests first point of contact, your primary role will be to leverage “The Celebrity Way” to deliver consistent, elevated hospitality while utilizing your sales expertise and customer service skills to finalize cruise bookings effectively. In this role, you will be responsible for building a relationship with the guest as you utilize sales techniques to finalize reservations based on a one-call resolution approach. This position focuses on but is not limited to handling inbound sales and service calls. Agents will be held responsible for but not limited to strategically generating revenue, conversion, operational and customer service target month to month.

Essential Duties and Responsibilities