Found Description
- State/Province NCR
- Country Philippines
Job Description
- Handle all Inbound calls to assist patrons and the operations team with booking reservations pertaining to hotel rooms, restaurant reservations, limo reservations, and Solaire Online
- Arrange all transportation requests, liaising directly with the Hotel Transportation and Concierge teams Arrange all F&B requests, liaising directly with the Reservations and F&B Outlets
- Own all requests and complaints; escalate and resolve issues immediately and follow up to ensure the guest's satisfaction
- Ensure to know product and property information, up to but not limited to events, promotions SRC offers, room categories, food and beverage offerings, and the entertainment calendar
- Provide excellent service consistent with the property's core service standards and brand attributes.
- Proactively seek to provide refined luxury service ensuring gues...