Found Description
About the Role
The Agency Officer is responsible for managing their assigned external Accredited Collection Agencies (ACA), which handle collections activities for POST‑Write off accounts allocated to them by Security Bank. The purpose of this role is to endorse accounts to ACA according to the Endorsement Matrix, ensure ACA compliance with standards and procedures and ensure that the KPIs for each assigned ACA are met.
How you’ll contribute
- Manage the endorsement of pre-write off accounts to their assigned ACAs, ensuring compliance with the ACA Endorsement Matrix.
- Propose opportunities to the Unit Head / Manager to enhance and to modify the ACA Endorsement Matrix to improve results related to KPIs.
- Ensure Admin Associates are preparing the Endorsement Lists for ACAs on time and accurately, downloading daily status reports and inputting ACA data into the database according to procedure and i...