Found Description
The Agency Coordinator shall ensure overall coordination between Home Credit and its External Agency Service Providers with due diligence.
What You’ll Do
- Manage and oversee external partners and service providers (e.g., collection agencies, vehicle portfolios resale partners, and other third-party providers), ensuring alignment with business objectives, operational standards, and performance expectations.
- Ensure partners adhere to all applicable company policies, contractual obligations, and regulatory requirements.
- Monitor and evaluate partner performance across various functions; identify gaps and drive corrective action plans to deliver business results.
- Conduct regular operational reviews, on-site or virtual engagements, and deep dives to assess effectiveness, controls, and overall partner performance.
- Lead coordination meetings, business reviews, and coaching sessions to strengthen partner capability, accountability, a...