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Aftersales Technical Advisor, LWT APAC

LIXIL

singapore, singapore, Singapore Full-time July 06, 2026

Found Description

Asia Singapore LIXIL International Pte Ltd Employee Assignment Not remote Full Time 3 August 2026

Job Title

Aftersales Technical Advisor, LWT APAC Department Aftersales Service

Reports to (Position)

Aftersales Technical Lead, LWT APAC

Role Objective

The Aftersales Technical Advisor is responsible for the day-to-day execution of technical support across all localized service channels (Retail, Commercial Projects, and Authorized Distribution Partners) across both Singapore and Malaysia. The primary focus is to deliver exceptional first-time resolutions, accurately analyze product complaints, maintain precise digital logs, and provide remote and on-site technical support to ensure complete customer satisfaction.

Key Responsibilities / Duties & Responsibilities Service Operations & Daily SLA Execution
  • End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions t...

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