Aftersales Technical Advisor, LWT APAC

Asia Singapore LIXIL International Pte Ltd Employee Assignment Not remote Full Time 3 August 2026 Job Title: Aftersales Technical Advisor, LWT APAC Department Aftersales Service Reports to (Position): Aftersales Technical Lead, LWT APAC Position In Org Chart Leader, Singapore, LWT APAC -> Leader, Aftersales Singapore and Malaysia, LWT APAC -> Aftersales Technical Lead, LWT APAC -> Aftersales Technical Advisor, LWT APAC Role Objective The Aftersales Technical Advisor is responsible for the day-to-day execution of technical support across all localized service channels (Retail, Commercial Projects, and Authorized Distribution Partners) across both Singapore and Malaysia. The primary focus is to deliver exceptional first-time resolutions, accurately analyze product complaints, maintain precise digital logs, and provide remote and on-site technical support to ensure complete customer satisfaction. Key Responsibilities / Duties & Responsibil...