Found Description
This role supports the Product Support team and technicians by ensuring best management practices are followed.
Key responsibilities include:
- Meeting performance criteria
- Achieving service delivery objectives.
- Following procedures and promoting a customer-focused service.
- Implementing and maintaining actions aligned with the company's strategic vision.
- Schedule, plan, and communicate the technician’s service activity to relevant staff member(s) and customers.
- Assigning of technicians to attend to services, breakdowns, engineering, spray booth, and booking of all jobs on mobile tech.
- Following up on all WIP jobs in progress, daily
- Follow up daily on all work-in-progress (WIP) jobs.
- Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.
- Plan and arrange for machines to be brought to the workshop, assign technicia...