Found Description
Role Overview
The Technical Support Specialist supports the Spanish dealer network by providing day‑to‑day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards. Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.
Key Responsibilities
Dealer Technical Support
- Provide first‑ and second‑level technical support to dealers via hotline and case management systems. Onsite technical support
- Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. GWMT-PC Scanner, EPCTIS Platform
- Ensure accurate, timely technical guidance in line with approved repair procedures.
- Vehicle return, vehicle replacement, vehicle buyback
Technical Case Management & Escalation
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