Found Description
Job Responsibilities
Manage the daily operation of rework functional area of service center.
Lead to do the HV battery rework, including PACK fault diagnosis, maintenance, inspection and so on.
Short‑term business trips to customer factories, guarantee 0KM delivery, customer on‑site sorting, repair of faulty packs, etc., accept other business trip tasks;
Provide after‑sales technical support and battery system product introduction training to customers;
Answer customer after‑sales related questions, providing after‑sales solutions, and collecting customer after‑sales needs;
Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;
Coordinate after‑sales resources, providing customers with after‑sales guarantees such as after‑sales accessories supply, after‑sales technical support, and after‑sales service;
Connect with customers and end users, communicate without barriers, and solve customer problem...
Manage the daily operation of rework functional area of service center.
Lead to do the HV battery rework, including PACK fault diagnosis, maintenance, inspection and so on.
Short‑term business trips to customer factories, guarantee 0KM delivery, customer on‑site sorting, repair of faulty packs, etc., accept other business trip tasks;
Provide after‑sales technical support and battery system product introduction training to customers;
Answer customer after‑sales related questions, providing after‑sales solutions, and collecting customer after‑sales needs;
Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;
Coordinate after‑sales resources, providing customers with after‑sales guarantees such as after‑sales accessories supply, after‑sales technical support, and after‑sales service;
Connect with customers and end users, communicate without barriers, and solve customer problem...