Found Description
Responsibilities
Qualifications
- Handle customer after-sales service requests and complaints and resolve issues in a timely manner
- Maintain good communication and relationships with customers, understand customer needs and provide timely feedback
- Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction
- Develop and refine after-sales service processes and standards to ensure the quality and efficiency of after-sales services
- Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback
Qualifications
- Nitec or Diploma and above, preferably mechanical engineering, mechatronic, automation, electronic engineering, or related fields.
- At least 3 years of work experience in a relevant field, preferably experience in after-sales s...