Aerospace Customer Satisfaction Manager Role

Become the Customer Satisfaction Manager at Pratt & Whitney Canada in Longueuil and enhance customer relationships and service quality on-site. Drive impactful strategic initiatives in this full-time role.
Your focus will be on building customer loyalty through analysis, process improvement, and cross-department collaboration. Operating within a passionate team, you will influence organizational strategies and create frameworks for sustainable customer satisfaction.
Key Responsibilities:
• Lead the development of customer satisfaction strategies
• Collect and analyze customer feedback for insights
• Identify and resolve customer issues efficiently
• Improve service delivery through process enhancements
• Oversee training programs for customer teams
Requirements:
• Bachelor’s degree in a relevant field; MBA preferred
• Minimum of 10 years in customer service management
• Experience in the aerospace sector is essential
• Strong analytical and interpers...