Advanced Technical Support Specialist

The Advanced Support specialist is a member of a strong Advanced team delivering world-class support for some of our SaaS solutions. They must be genuinely excited to help our customers resolve issues and will use their extensive problem-solving skills to make sure they deliver an outstanding customer experience. Our Support teams are strong communicators and will advocate for our customers whilst managing their expectations to ensure strict SLAs are met across the global customer base.

**In this role you will….**

**Case Management**

+ Understand multiple products from our portfolio and demonstrate an ability to help customers find solutions to their issues
+ Provide telephone and written support to customers, resolving technical and functional problems of varied complexity
+ Troubleshoot using all available knowledge resources including log file analysis
+ Replicate customer problems on test environments in order to isolate root cause and find a sol...