Found Description
Overview
Role Title: Advanced Technical Support
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
Key Responsibilities
- Serve as the first point of contact for clients via live chat, email, and ticketing systems, ensuring quick response and resolution times.
- Troubleshoot and guide clients for platforms like TikTok Pixel setup or the likes, Events API integration, and SDK implementation for accurate conversion tracking.
- Analyze API request/response lo...