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Advanced support engineer for CSS

Oracle

Mexico, Mexico, Mexico Regular Employee February 26, 2026

Found Description

Advanced support engineer for CSS

(Database and cloud technologies)

Job description

Oracle customer success services provides the customer with a highly personalized advanced level premium support and services on all of Oracle products and technologies for our customers. 


The role of an advanced support engineer is to be able deliver a wide range of these services which includes providing expert level consulting and advisory services, performing architectural design, implementation, and configuration, supporting customers Oracle database and cloud infrastructure, modernization of customers infrastructure by upgrading and migrating to latest cloud platform, resolving technical issues etc.

Responsibilities:
  • Communicate with corporate customers via telephone, written correspondence, and 
  • electronic service regarding finding solutions for technical problems identified in Oracle 


    Database products.

  • Manage customer’s escalations/expec...
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