Found Description
Advanced Service Desk Resolution Management
About the job Advanced Service Desk Resolution Management
ROLE DESCRIPTION:
- Primarily responsible for customer interaction and management of infrastructure services
- Answers inbound customer requests
- Assist with maintenance of customer service SLAs
- Work with senior level admins to determine and resolve high level problems
- Management of production infrastructure hardware/software and related technologies
- Identify & troubleshoot server configuration and/or performance irregularities
- Develop procedures to respond to these irregularities in a timely manner
- Ensure infrastructure is properly monitored
- Infrastructure alerts are addressed in a timely and thorough manner
- Oversee the execution and completion of assigned tasks
- Document and improve existing processes
- Support for IT Property Location ...
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