Administrator (Support & Operations)

Responsibilities

• Adhering to SLAs.
• ITIL Processes awareness and adhering to ITIL process workflow.
• Reporting to the HCL Track Lead / Team Lead.
• Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Troubleshooting technical issues.
• Ensuring that the IT processes are adhered to.
• Building and configuring shopfloor PCs as well as loading of critical software.
• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
• Coordinates with IT vendors and ensures the site is up and running.
• Be proactive in reporting IT related issues, engage and elevate to right teams and stakeholders.
• Vendor coordination to resolve IT ...