Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Administrator – Microsoft Windows, Microsoft Servers RDS, Touch Services Administrator – Microsoft Windows, Microsoft Servers RDS, Touch Services Philippines Apply now Job Description Administrator – Microsoft Windows, Microsoft Servers RDS, Touch Services Capital District, Metro Manila

Job Summary

Role Overview The Deskside & Remote Support SME acts as a Level-2/Level-3 technical expert, responsible for end‑user computing (EUC) support, issue resolution, and operational governance across onsite (Deskside) and offsite (Remote Support) channels. The role ensures high service quality, SLA adherence, and seamless user experience for ADB end users by managing complex issues, guiding L1 teams, and maintaining operational standards.

Key Responsibilities

• Advanced End‑User Support (L2/L3 Escalation): Act as primary escalation point for complex user issues (Deskside & Remote). Handle OS issues (Windows / Mac), login/authentication issues, applicat...