Administrativo

Role Summary

As the Senior Call Center Manager, you will oversee a team of 30 to 60 team members, ensuring high-quality customer service and operational efficiency. You will be responsible for managing performance, coaching team members, and driving continuous improvement initiatives. Your bilingual skills will play a crucial role in enhancing communication with both our team and customers.

Key Responsibilities

• Lead and manage a large call center team, fostering a positive and high-performing work environment.

• Develop, implement, and optimize call center strategies to improve service quality and operational efficiency.

• Monitor team performance metrics, providing coaching and feedback to drive results.

• Collaborate with cross-functional teams to deliver seamless customer experiences.

• Handle escalated issues, resolving customer and team member concerns effectively.

• Analyze ...