Administrative Executive (Customer Service Executive – Call Centre)

Customer Service Executive - You work in a call centre environment.

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
• Promote, educate and guide callers on the use of HDB’s e-Services
• Provide case‑specific advice and quality customer service to customers over the phone
• Keep abreast with latest policies and procedures so as to provide accurate information to customers
• Resolve customer’s queries effectively and escape problems promptly
• Work as a team to ensure that call centre service KPIs are met
• Any other tasks assigned

• Possess effective telecommunication & strong customer service skills
• Have a passion to deliver customer‑centric service