Found Description
**Summary**
**Responsibilities**
- Assist customer service by taking direct incoming phone calls and returning calls in both Spanish and English.
- Providing chat support for managers when needed
- Provide Zoho support through uploading and tagging when needed.
- Maintain polite and professional communication with clients, vendors, and internal staff.
- Contact clients regarding overdue accounts.
- Negotiate payment plans and process payments.
- Research and resolve double charges
- Request and provide insurance certificates
- Maintain accurate records of collection activities.
- Prepare and revise contracts using standard templates.
- Ensure contract accuracy and compliance with company policies.
- Obtain necessary signatures and file contracts appropriately.
- Assist in the creation of proposals for potential clients.
- Format and edit proposals to ensure a professional presentation.
- Gather necessary information and...