Found Description
Responsibilities
- Utilize monitoring tools to track and treat events and incidents
- Monitor, identify, evaluate, and coordinate potential risks
- Manage, resolve, and classify incident tickets
- Coordinate containment, eradication, recovery, investigation, and response measures
- Ensure proper documentation, ticket closure, and post-incident reporting
- Develop and maintain response plans
- Communicate with clients regarding alerts and provide telephone support
Requirements
- Degree or technical training in Systems Engineering, Networks, Informatics, or related fields
- 9 months to 1 year of experience in analyst and management functions
- Proficiency with Jira, Excel, and Microsoft Project
About the Company
Stefanini is a global technology leader with over 30,000 employees across 41 countries. With more than 38 years of experience, we focus on innovation and co-...