Adherence Operations Lead, Patient Support Center

Link-Worldwide is seeking a Supervisor for its Patient Support Center in Baja California Sur. This role involves leading a team of agents, ensuring adherence to service quality, and achieving KPIs. The ideal candidate has proven leadership experience in a call center, strong critical thinking skills, and excellent communication abilities.

This full-time position emphasizes teamwork, data management, and supporting the delivery of key performance metrics in a patient-centric environment.