Acuity Inc. Vice President of CX Strategy

Become the Vice President of Customer Experience Strategy at Acuity Inc., leading transformative efforts for superior customer engagement. Blend technology and leadership to elevate service standards.
In this Atlanta position, you will shape the customer experience for System Integrators and OEMs, focusing on operational excellence and strategic digital transformation. This role demands a collaborative approach to implementing technology that supports the company's growth across various markets.
Key Responsibilities:
• Oversee customer experience infrastructure and processes
• Implement digital solutions for customer engagement
• Drive global customer support and education strategies
• Develop third-party device management protocols
• Collaborate with cross-functional teams to enhance services
Requirements:
• Bachelor’s degree in Engineering or similar
• 15+ years of leadership experience in customer operations
• Proven success in managing large teams