Found Description
The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They build, manage, and coach teams of Representatives who provide exceptional customer service, deliver consistent sales results, and execute tasks effectively. The Supervisor is accountable for resolving system outages, ensuring Representatives meet quality standards, calculating and coaching on call center performance metrics, monitoring sales performance, and analyzing reports to ensure efficiency and effectiveness. They coach Representatives to engage customers, solve tech issues, consistently offer our Connected Home product, understand their technology, and upsell other protection/tech support solutions based on customer needs.
Responsibilities
- Organize and direct the daily activities of the call center and ensure long‑term success of Representatives through coaching, training, development, and performance ...