Found Description
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Specialist for its AMET operations team. The candidate should enjoy getting their hands dirty learning delivery station operations and supporting creation of operational standards.
As an ACES (Amazon Customer Excellence Systems) specialist you will be the subject matter expert for OTR and UTR operations driving standardization for AMET operations.
This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; monitor metrics, determine, and drive any initiatives necessary to improve it. This position offers a broad exposure to various operations program and product teams within Amazon.
The successful candidate will have excellent written and verbal communication skills.
Key responsibilities
- Create operational standards.
- Identify o...