Accounts Receivable - Collections Administrator

What will you do?

• Manage an assigned portfolio of accounts to reduce DSO, bad debt, and write-offs while meeting team KPIs and cash flow objectives.
• Perform proactive collection activities through phone calls, emails, and account reviews to ensure timely payment resolution.
• Research and analyze customer accounts, including payment trends, order history, aging balances, and previous collection efforts prior to customer engagement.
• Maintain accurate and detailed documentation of collection activities, disputes, and customer communications.
• Investigate and reconcile billing discrepancies, unapplied payments, short payments, and account variances.
• Partner with Billing Specialists, Account Executives, Client Service Representatives and other internal departments to provide periodic account status updates and resolve outstanding issues.
• Identify and elevate “At‑Risk” accounts to leadership, including recommenda...