Accounts Payable Supervisor - Customer Service

Job Description (Shaded areas for Talent use only)
Job Title: Customer Service Supervisor Job Code:
Reports to (Job Title): Customer Service Manager
Position Summary:
(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?)
The Call Center Customer Service Supervisor is focused on delivering exceptional customer service to all stakeholders including EY client service employees, US Finance, the Americas People Team (APT), the Enterprise Support Services (ESS) community and external parties with transactional Finance inquiries. The Supervisor is the point of escalation for urgent matters or for issues that cannot be resolved by the Customer Service Representative. In addition, the Supervisor will work with internal stakeholders to provide awareness of policy and policy education. The Supervisor is responsible for projects identified by Managers, Supervisors and/or US Finance leaders. The Supervisor should hav...