Accounting Customer Service (Monterrey)

Overview

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises worldwide through data, technology, and AI.

Responsibilities

• Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments.
• Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.
• Communicate proactively with customers to address billing questions, payment schedules, and account status.
• Build strong working relationships that promote prompt resolution and positive business interactions.
• Maintain thorough, accurate account histories within company systems.
• Review supporting documentation—such as contracts and service records—to confirm adherence to payment terms and company policies.
• Partner with field operations, management, and Shared Service Center colleagues t...